This Shop will make your vehicle and situation right at any cost! I strive for honesty and accuracy (but I too am human) so I will start by saying that I had a bad experience. When management found out, I was personally contacted regarding my experience. I was very hesitant to even let them make it right, but they will do right by you. They worked out all of the logistics around my busy schedule, had another location in the East Valley for me (they have 6 locations) instead of the West Valley much further away, they sent out their specialist who handled the vehicle personally from there. Ultimately, they got my ‘97 Geo Tracker to pass emissions, which other mechanics weren’t able to do before, and they even took and returned my Tracker to with past emissions themselves instead of me having to. It can be simple to have a good experience once or twice, but a company’s true stars show when if they rectify a bad experience and persist until its been made right; to me, any relationship in life can start and go well, but true character shows when inevitable adversity hits: how do you handle the challenge? Community Tires Pros & Auto Repair has earned my trust and respect and should have a customer for life. Thank you Howard and Kevin.
Thank You for taking the time to rate us, would you be kind enough to let us know what we could have done to earn two more stars, this kind of feedback can help us become a better company. Thank You for your business, trust, and support.
- Airport Location