I haven't even had my appointment for new tires yet, which is scheduled for Tuesday, and I'm already writing a review : ) Steve, at the 32nd St. shop, was very patient to listen to my questions, needs and concerns. He offered several options for me to consider, as I inquired about an unexpected need for 4 new tires on my 3-year old SUV (one nail in the wrong place, and all 4 tires need replacing! UGH) I had been researching tires for the last 2 days, and had narrowed my decision down to the Michelin and Yokohama tires. Steve also offered information about various other tires, options to lower my cost, rebate opportunities and the current special promotion. As usual, another representation of this company and the knowledge + professional integrity they represent!